Due to the nature of herbal products, all sales are considered final and we do not accept returns on opened or used items. This policy helps ensure the safety, quality, and integrity of every product we offer.

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery with your order number and a description of the issue. Photographs of damaged items or packaging may be requested to help us review and resolve the situation quickly.

In cases where an order is confirmed to have arrived damaged or incorrect, Underground Apothecary may offer a replacement, store credit, or refund at our discretion.

Orders that have already shipped cannot be canceled. Customers are responsible for providing accurate shipping information at checkout. Packages returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.

We do not guarantee results from the use of any herbal product. Individual experiences may vary based on personal sensitivity, preparation methods, and intended use.

Underground Apothecary reserves the right to refuse refunds or replacements in cases of suspected abuse, misuse, or fraudulent claims.