At Underground Apothecary, we believe ordering herbal products should be simple, transparent, and reliable. Every order is carefully packed by hand to ensure your botanicals arrive fresh, secure, and ready for use.

We currently ship exclusively within the United States and do not offer international shipping at this time. Orders may be shipped to residential addresses, PO boxes, and most APO/FPO military addresses where permitted by postal regulations.

All orders placed through our website include free standard shipping. There are no hidden handling charges or surprise shipping fees added during checkout. Our goal is to make quality herbal products accessible without inflated delivery costs.

Most orders are processed and shipped within 1–3 business days after payment is received. During periods of high order volume, holidays, or severe weather conditions, processing times may occasionally extend slightly. Once your order has shipped, tracking information will be provided when available so you can monitor delivery progress.

Delivery times vary depending on destination and carrier conditions, but most domestic orders arrive within 3–7 business days after shipment. Rural areas, Alaska, Hawaii, and military destinations may require additional transit time.

All products are packaged carefully to preserve freshness and protect delicate herbs during transit. While we make every effort to ensure orders arrive safely, Underground Apothecary is not responsible for delays caused by carriers, weather events, incorrect shipping information provided during checkout, or packages marked as delivered by the carrier.

Customers are responsible for ensuring shipping addresses are entered correctly at the time of purchase. Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment can occur.

If a package arrives damaged or if there is an issue with your order, please contact us promptly so we can work toward a resolution. We do not accept exchanges, returns, or offer refunds except in special circumstances.

Underground Apothecary reserves the right to refuse or cancel orders that violate local, state, or federal regulations regarding herbal products or restricted items.